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Impact Promos Inc.com.in
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A-6/14, B4 Rd, Sector 15A,
Rohini, New Delhi – 110089
America
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Frequently Asked Questions
Quick answers to common questions about orders, shipping, and products
Yes, absolutely! All our Impact Promos Inc fashion pieces are sourced directly from Pop Mart's authorized channels. We guarantee 100% authenticity with every purchase.
We offer free shipping across America with an estimated delivery time of 3-5 business days. Orders are processed within 24 hours and you'll receive a tracking number via email.
We offer a 7-day return policy from the delivery date. Products must be in original, unopened condition. Contact our customer support to initiate a return and we'll guide you through the process.
Currently, we operate exclusively online to bring you the best prices and widest selection. Our office is located in New Delhi, but we don't have retail stores. However, we're exploring opening physical locations in the future!
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the courier's website. If you have any issues, our support team is here to help!